Flag and report reviews

Rest assured your reviews are from real customers

If you see a review that you believe doesn’t meet our guidelines, let us know and we’ll investigate

Trustpilot's review flagging functionality

Did you know?

Trustpilot’s flagging tools are open to all - both businesses and consumers can flag reviews for investigation.

Report false reviews

Zero tolerance toward fake reviews

On Trustpilot, everyone can flag reviews for investigation. Both companies and consumers can identify what they don’t believe meets our guidelines, and we investigate reports of fraud or misuse of our platform.

Trustpilot's review flagging feature
Transparent Flagging

Grow the trust in your brand

Transparent Flagging gives insight into what reviews are reported and removed, so your hard-earned reviews have integrity.

Trustpilot's transparent flagging feature
Find Reviewer tool

Know your reviews are from real customers

Don’t recognize a reviewer? No worries. Use the Find Reviewer tool to connect with the reviewer so you can find out more about their experience and identify or resolve issues.

Example of Trustpilot's Find Reviewer tool
Request reference number

Easily link reviews to a specific order

Sometimes it's difficult to recognize a specific experience from reading a review. Companies can request that people include their order or reference number with the review so it’s easy to confirm their experience and respond to their feedback.

Trustpilot's Request reference number functionality

"An open conversation means no censorship and no delays. Trustpilot is for everyone because we believe that’s the best way to deliver an honest and representative view of a company’s customer service."

Ausra Mazutaviciene
Director of Privacy

Trustpilot's employee Ausra Mazutaviciene

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Want to know more about flagging reviews or Trustpilot’s guidelines?