Connect with local customers
Learn more about your locations and drive new business to all of your stores by collecting location-specific reviews.
Did you know?
90% of retail sales are still done in physical stores.
Rank higher in searches for local businesses
Your locations can rank higher in search results, driving more traffic to your site and more shoppers to your stores.
Did you know? Trustpilot is one of the world's most popular websites — with an Alexa ranking of 393 in September 2021.
Show off reviews from each location
Increase your conversion rates by displaying reviews from the most relevant locations to appeal to shoppers in different geographies.
Did you know? 73.6% of Trustpilot visitors say they are more likely to purchase from a website that's displaying Trustpilot reviews on-site.
User management roles
Manage your local teams with ease
Control which features store or branch managers can access on the platform. Grant different levels of access to your teammates within the Trustpilot business app, or limit them to only be able to reply to reviews for a specific location.
See how each location performs
Review and compare customer satisfaction for all your locations. Discover which store is the standout performer, and which ones needs your attention to turn great customer experiences into great reviews.
Send review invitations to your customers after every purchase, and automate the process so there’s no extra work for you.
Respond to reviews
Engage with your customers and show them that you care. Solve issues, answer questions, and show appreciation to and build a long-lasting relationship.
Turn your best reviews into attention-grabbing images fit for every social channel. Our Image Generator will do the designing for you, saving you valuable time and effort.
How it works
1. Add your locations
Upload a CSV file with your company’s physical locations or use our intuitive setup wizard.
2. Set up invitations
Set up automatic invitations or choose the manual method. All invitations automatically include location data, making review collection a seamless process.
3. Collect reviews automatically
Kick back and enjoy the continuous flow of reviews for each of your locations.
4. Display your location reviews
Build customer confidence and increase sales by adding on-site widgets to showcase your reputation.
"The ability to display location-specific star ratings on our web pages help customers feel confident that the location they are planning to rent from has an excellent service record."
Angela Hallberg, marketing manager at Omega Rental Cars
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Our custom fraud-detection software and full-time Content Integrity Team help protect your brand and our platform from fake reviews and keep things running smoothly.
Advanced Data Privacy
Get reviews without sharing your customer’s data. Create a review invitation link independent of Trustpilot’s server and protected with 256-bit AES encryption.
Start engaging with your customers today
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