Trustpilot Horizon
Build trust. Get AI recommended
Trustpilot’s annual event for marketers, CX and business leaders looking to become an authority in AI search
Join us at Trustpilot’s flagship event
Fully booked in 2025. Back for 2026. Trustpilot Horizon is where the UK’s most ambitious brands meet to secure their competitive edge in the next era of AI visibility.
The rules of brand discovery have changed. For years, brands optimised for search engines. Today, AI models decide who gets recommended based on brand sentiment. Showing up isn’t enough anymore. How you show up is what wins the recommendation.
This is AI-driven brand discovery: where visibility meets genuine human trust.
Trustpilot Horizon is where you learn to dominate both.
Join an unmissable lineup of speakers, including a headline keynote and visionary leaders from the UK’s biggest brands - to learn how to build trust and get AI recommended.
Explore interactive activations to understand your brand’s visibility, plus an exclusive first look at what’s next for Trustpilot.
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What you’ll discover:
Uncover what’s next: The AI shifts and changing consumer behaviours reshaping the game and what they mean exactly for your business.
A brand visibility framework: A practical action plan and proven best practices to become an authority in AI search.
Hands-on activations: Test your brand’s AI Readiness and Trust Maturity, and explore Trustpilot’s newest tools to maximise brand credibility.
Peer-to-peer strategy from the UK’s largest brands: Hear directly from senior leaders on their priorities and playbooks for the evolving AI landscape.
Grow your network: Build your network over drinks, canapés and one of London’s best views.
Your afternoon schedule
1:00 PM – 2:00 PM | Arrival, product activations and networking
2:00 PM – 2:20 PM | CEO Welcome by Adrian Blair
2:20 PM – 2:50 PM | The AI Playbook for Marketers and CX Leaders by Alicia Skubick
2:50 PM – 3:35 PM | Keynote Address by Jeremy White
3:35 PM – 3:50 PM | Break
3:50 PM - 4:40 PM | The Future of Trustpilot by Ciaran Dynes and Justin Cutroni
4:40 PM - 5:10 PM | Customer Panel moderated by Shazadi Stinton
5:10 PM - 5:20 PM | Q and A and Closing Remarks
5:20 PM – 7:00 PM | Networking drinks, canapés and product pods
Who you'll be hearing from
From AI adoption, go-to-market, customer experience and marketing strategies,
the line-up will share insights that go beyond the stage.
Adrian Blair
CEO, Trustpilot
Alicia Skubick
Chief Customer Officer, Trustpilot
Ciaran Dynes
Chief Product Officer, Trustpilot
Shazadi Stinton
Chief Trust Officer, Trustpilot
Justin Cutroni
Director of Product Evangelism and Customer Education, Trustpilot
Jeremy White
Senior Innovation Editor, WIRED
2025 Event Highlights
Sky Garden Experience
Experience the heights of the Sky Garden with unmatched 360-degree views of London. With exclusive access, join us for an afternoon of keynote speakers, industry experts, interactive activations and canapés and drinks while taking in spectacular views of London. The venue is not to be missed!
Join leading brands at Trustpilot Horizon
Spaces are limited, and the event will sell out