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Zendesk

Manage Trustpilot reviews from within Zendesk's customer service and engagement platform.

Categories
Customer Support
Collections
Respond to Reviews
Resources
Integration

Developed by: Trustpilot

Support Email: support@trustpilot.com

About Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. 

Zendesk and Trustpilot

Use this integration to manage reviews from Zendesk without logging into Trustpilot or changing your existing customer service workflow. Each new Trustpilot review automatically creates a Zendesk ticket. Reply directly from Zendesk and automate tasks with triggers and macros.

Media

  • Trustpilot reviews appear as tickets in Zendesk
  • Respond to reviews directly from Zendesk
  • Responses appear publicly on the Trustpilot review

Use cases

  • Carry the conversation across channels

    When all your channels, including customer reviews, are connected, customer conversations are seamless, agents are more productive, and customers are happier.

  • Increase brand loyalty

    Respond to all reviews quickly and personally, solve problems, and give your customers an experience that keeps them coming back. 79% of consumers say that when a company responds to negative reviews and comments, it increases their trust in the brand (Trustpilot Consumer Survey, 2019).

  • Deliver a better customer experience

    Learn from your customers to find out what works, what doesn't, and how you can improve your products and services.