Medallia
Use Medallia's multi-platform triggers to send perfectly timed Trustpilot service review invites to your customers
Developed by: Medallia
About Medallia
This helps you to engage them at precisely the right time to ensure you keep that powerful customer feedback coming in! Businesses that automated invites gather feedback from more customers overall, including those who’ve had positive experiences — resulting in star ratings 15% higher, and 105% more reviews than those who don’t.
Medallia and Trustpilot
Build a customer feedback loop that turns your customers into your biggest advocates. Capture Trustpilot reviews at the right time and place with Medallia's multi-platform triggers. Add automatic review invitation triggers to your review strategy, then sit back and watch the reviews flood in. More reviews mean the richer the data Medallia has to analyze. Medallia's advanced analytic tools spot patterns and trends in your review data, so you can address problems before they become issues.
To set up this integration, speak with your Customer Success Manager at Medallia
Media
Use cases
- Use Medallia triggers to send Trustpilot service review invites to your customers
Medallia's built-in triggers can be used to perfectly time the Trustpilot service review invites you send out to your customers, helping you to engage them at precisely the right time to ensure you keep that powerful customer feedback coming in! Businesses that automated invites gather feedback from more customers overall, including those who’ve had positive experiences — resulting in star ratings 15% higher, and 105% more reviews than those who don’t.
- Leverage Medallia email surveys to collect Trustpilot service reviews from customers
Seamlessly create and send email surveys you've built in Medallia that request feedback from your customers. When surveys are completed, you'll receive verified Trustpilot service reviews that count towards your business' TrustScore, helping grow your brand's reach and positive reputation.
- Feed your Trustpilot service reviews into Medallia for analysis
Use real-time customer insights to make your customer conversations more meaningful. With the help of Medallia’s powerful analytic tools you can identify trends and uncover key insights in your Trustpilot service reviews and other customer feedback. Transform these insights into actionable outcomes and tackle any issue head-on.